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We want to thank all of our pet parents and clients for your understanding and patience as we made adjustments to our Union location hours – and for the extended closure of our Westfield location.
In August 2020, to better serve our pet patients and clients, we suspended overnight hours and hospitalization of pets at our location in Union, New Jersey. Due to staffing shortages from the coronavirus pandemic, we cannot ensure adequate coverage of skilled personnel for the third shift.
However, our dedicated emergency veterinary team continues to welcome ill and injured pet patients from 7 am to 11 pm every day. After check-in, a veterinarian will examine your pet and complete a full work-up (including diagnostics and bloodwork), to provide a diagnosis and recommended treatment plan.
Emergency Protocols
Please call us ahead of time before you arrive at the hospital to establish the type of care your pet needs and so that we may prepare for your arrival. Additionally, we will provide you with an approximate wait-time, but please remember that cases are seen in order of their severity.
Our top priority is to ensure that 100% of the pets that come to our ER receive the care they need. In most cases, patients are seen on a “first-come, first-served” basis. More life-threatening situations, however, must take priority – just like in emergency rooms for humans.
When Your Pet Needs Emergency Care Overnight
If your pet requires urgent care between 11 pm – 7 am, please contact our emergency referral partner, Garden State Veterinary Specialists, at Iselin (GSVS) at (844) 937-4424. Additionally, we will direct pet patients and their families to GSVS for those illnesses or injuries that require more advanced care (overnight hospitalization, specific surgical procedures, etc.).
Please understand that the modification to our emergency hours is temporary, albeit necessary, to ensure the availability of the high-quality care and outstanding service that our pet community has come to know and rely on from us. We will notify you when we can resume regular operating hours.
Westfield Location Update
In March 2020, we closed our Westfield location due to the coronavirus pandemic and staffing shortages. We took this opportunity to make some long over-due construction updates to our older building and hoped to re-open by mid-August. However, some of the necessary changes to the interior and exterior are taking longer than expected. Unfortunately, we do not have a final re-opening date for Westfield. Our entire staff misses our pet patients and clients deeply, and we can’t wait to serve you all in a newly renovated building!
During these challenging times, we ask for your patience, cooperation, understanding, and empathy. And remember, every member of the Westfield Veterinary Group team is doing their absolute best for you and your pet.
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